Last updated: March 2026

 

1. Overview

We want Responsibly to be a simple, reliable experience for your team.

If something isn’t right, we’ll always aim to resolve it quickly and fairly.

 

2. Subscriptions

Cancelling your subscription

You can cancel your subscription at any time.

• Cancellations must be made before your next billing date

• If you cancel after a payment has been taken, that delivery will still go ahead

You will not be charged again after cancellation.

 

Pausing your subscription

If your team won’t be using a delivery (e.g. holidays, quieter periods), you can request to pause.

• Please contact us in advance of your next billing date

• We’ll do our best to accommodate where possible

 

3. Pilot / First Orders

For pilot or first-time orders:

• These are treated as one-off purchases with no ongoing commitment

• Once confirmed, orders cannot be cancelled if they have already been prepared or dispatched

If you need to make a change, please contact us as soon as possible and we’ll try to help.

 

4. Refunds

We do not typically offer refunds once an order has been dispatched.

However, we will provide a refund or replacement where:

• Your order arrives damaged

• Items are missing

• There is a clear issue with quality

 

5. Damaged or Incorrect Orders

If there is a problem with your order:

• Please contact us within 48 hours of delivery

• Include your order details and, where possible, photos

 

We will assess the issue and offer:

• a replacement

• a partial refund

• or a full refund (where appropriate)

 

6. Returns

Due to the nature of our products:

• We do not require returns of damaged goods

• Returns are generally not accepted unless agreed in advance

 

7. Delivery Issues

If your order has not arrived as expected:

• Please contact us and we will investigate with the courier

We are not responsible for delays caused by external delivery providers, but we will always help resolve issues where possible.

 

8. Contact Us

For any cancellations, changes, or issues:

Email: hello@beresponsibly.com